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Apprentice - Tribunal Assistant

Closing date: 23rd October 2017

Annual wage: £17,800 - £21,544
Working week: Monday-Friday, 9am-5pm, 35 hours
Apprenticeship duration: 23 months
Apprenticeship level: Advanced Level Apprenticeship
Reference number: VAC001302600

As Apprentice Tribunal Assistant, you will be part of a Team providing administrative support to the Environment and Traffic Adjudicators and Road User Charging Adjudicators, who consider the appeals. The role is located in the heart of London’s legal district at Chancery Exchange, Holborn.

Apprenticeship summary

  • To work with the team providing a comprehensive support service to the tribunals served by London Tribunals.
  • To carry out appeal case administration functions using the service’s computerised case management system.
  • To deal with written, personal and telephone enquiries regarding the work of the tribunals and the service.
  • Under the direction of the Head of Support Services, and with the guidance of the Senior Tribunal Assistant, deal with case related correspondence and ancillary applications to the tribunals. Ensure these are dealt with in a timely fashion according to Adjudicators’ procedures and instructions. This will include dealing with:
  1. Out of time and other defective appeal applications
  2. Ancillary applications to the tribunals
  3. Case related and non-case related correspondence
  • Deal with correspondence received regarding the tribunal’s activities and the procedures for challenging penalty charges, using a portfolio of standard letters and drafting custom replies where appropriate.
  • Deal with written, telephone and personal enquiries from Council Officers and members of the public regarding the tribunals’ procedures, according to established service standards and protocols.
  • Identify potentially complex queries and any complaints against the service and seek appropriate advice from management as to how to deal with issue or escalate these to the appropriate level for resolution according to the established framework.
  • Advise processing and call centre staff on identification and interpretation of correspondence and enquiries regarding tribunal procedures.
  • Assist the Head of Support Services /Senior Tribunal Assistant, as directed, with the preparation of statistics and the analysis of reports and data.
  • To assist as required in service development projects and initiatives, including carrying out necessary project administration.
  • Assist in the arrangement of seminars, working groups, training sessions and seminars as required, including the scheduling of meetings, welcome of external attendees, provision of supplies and refreshments, and minute taking.
  • To work flexibly at all times as a member of a cohesive team and carry out other service and case administration tasks as required by the London Tribunals management team.
  • To carry out any other duties appropriate to the post.
  • London Councils is committed to and champions equality and diversity in all aspects of policy and employment. All employees are expected to understand and promote equality and diversity in their work.
  • To take care at all times to uphold health and safety at work for self and others.
  • To observe London Councils Health and Safety policy and related procedures at all times.

Desired skills

1.    Good interpersonal skills and the ability to provide courteous, efficient and appropriate support to independent tribunal members considering appeals.

2.    Good written communication skills, including the ability to draft and produce correspondence to a variety of recipients.

3.    Good oral communication and interpersonal skills, including the ability to convey unwelcome information in a clear, authoritative but sensitive manner.

4.    The aptitude to develop excellent customer care skills, including the ability to deal with different service customers on the telephone and in person in a clear, helpful and courteous manner.

5.    Good organisational skills to enable the efficient maintenance of office procedures and records.

6.    The ability to work speedily and accurately, paying great attention to detail

7.    The ability to work with limited supervision, prioritise and organise personal workload, and contribute to the work of the team to ensure service standards and targets are met.

8.    The ability to handle confidential information regarding judicial case files, personal records and claims in a discreet and professional manner.

9.    The ability to retrieve and collate statistics and data, presenting and maintaining this data for easy reference.

10.  The ability to initiate and maintain effective administrative processes.

11.  The ability to initiate and maintain effective administrative processes.

Personal qualities

1.    Good interpersonal skills and the ability to provide courteous, efficient and appropriate support to independent tribunal members considering appeals.

2.    Good written communication skills, including the ability to draft and produce correspondence to a variety of recipients.

3.    Good oral communication and interpersonal skills, including the ability to convey unwelcome information in a clear, authoritative but sensitive manner.

4.    The aptitude to develop excellent customer care skills, including the ability to deal with different service customers on the telephone and in person in a clear, helpful and courteous manner.

5.    Good organisational skills to enable the efficient maintenance of office procedures and records.

6.    The ability to work speedily and accurately, paying great attention to detail

7.    The ability to work with limited supervision, prioritise and organise personal workload, and contribute to the work of the team to ensure service standards and targets are met.

8.    The ability to handle confidential information regarding judicial case files, personal records and claims in a discreet and professional manner.

9.    The ability to retrieve and collate statistics and data, presenting and maintaining this data for easy reference.

10.  The ability to initiate and maintain effective administrative processes.

Qualifications required

GCSE (or equivalent) grades A* - C in English and Maths.

About the employer

London Councils represents London’s 32 boroughs and the City of London. We are a cross-party organisation that works on behalf of all of our member authorities regardless of political persuasion. London Councils makes the case to government, the Mayor and others to get the best deal for Londoners and to ensure that our member authorities have the resources, freedoms and powers to do the best possible job for their residents and local businesses. London Councils runs a number of direct services for member authorities including the Freedom Pass, Taxicard and Health Emergency Badge. It also runs an independent parking appeals service and a pan-London grants programme for voluntary organisations. London Councils acts as a catalyst for effective sharing among boroughs – be that ideas, good practice, people, resources, or policies and new approaches. The strategic direction of London Councils is set by the Leaders' Committee. Meeting eight times a year, our Leaders’ Committee comprises the Leaders of all of London’s local authorities. There is also a cross-party Executive Committee which guides the organisation’s day-to-day work. The London Fire and Emergency Planning Authority and the Mayor’s Office of Policing and Crime are also members.

Training provider

THE COLLEGE OF HARINGEY, ENFIELD AND NORTH-EAST LONDON

Applications for this apprenticeship are being processed by College of Haringey, Enfield and North East London

Contact: Asnan 02084423144

The Advanced Business Administration Apprenticeship is made up of a framework which includes:

  • Business and Administration Diploma Level 3
  • Maths Functional Skills Level 2
  • English Functional Skills Level 2
  • ICT Functional Skills Level 2
  • Employee Rights and Responsibilities (ERR)

Apprenticeship framework: Business and Administration

To apply for this role please visit the National Apprenticeship Service website. Please note you will need to create a profile to sign in.