If your Older Persons Freedom Pass expired on 31 March 2019 and you haven't yet renewed you can still renew now.
By law, Freedom Passes must be renewed every five years. Therefore, residents whose pass expired on 31 March 2019 will need a new pass in order to keep using the scheme.
You should have received a letter in February with instructions on how to renew your pass online or by post.
If you did not receive a letter you should contact the Freedom Pass Team on firstname.lastname@example.org or call 0300 330 1433.
Exceptions: Please note that pass holders who live in the London Borough of Camden should have received their new pass automatically, or be sent a form to verify that they still live in the borough. Any residents in the London Borough of Sutton who are not renewing their pass online must visit their local library to renew their card.
Disabled Persons Freedom Pass
If your Disabled Persons Freedom Pass expired on 31 March 2019 you should now have received your new pass in the post. If you have not received your new pass you should contact the Freedom Pass Team on email@example.com or call 0300 330 1433.
Disabled Persons Freedom Passes are only valid for as long as the pass holder meets the eligibility criteria for the scheme. If someone’s circumstances change before the expiry date of the pass or they do not respond to a renewal letter from their local borough, their pass may be stopped.