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Digital connectivity

High-speed internet access is critical for London's businesses and residents

  • By London Councils

Despite being the capital city, parts of London do have poor digital connectivity. Access to, and affordability of, high speed internet are problems particularly in central and east London as well as other pockets of poor coverage (see map below). 

Some of the barriers include:

  • lack of awareness by consumers of the range of providers of high-speed internet, together with a lack of data on demand which deters provider investment, and a lack of data on coverage from providers which makes it harder to establish need;
  • a legacy of 'exchange to cabinet' infrastructure which would require significant investment to upgrade, and areas of high commercial density but low residency, meaning little incentive for providers to upgrade connections for small businesses and residents;
  • parts of London are rural, where commercial viability is more challenging.

Wayleave standardisation toolkit

The City of London has developed The Standardised Wayleave Toolkit. This will speed up the installation of broadband for businesses and all parties will benefit from lower costs and more efficient ways of working. Whilst developed by the City of London, the Toolkit can be used by all and any broadband providers, businesses, landlords and developers operating anywhere in London (and the rest of the UK). 

The Toolkit comprises of a series of legal templates together with guidance on how to use them, and who needs to be involved. 

Cllr Claire Kober, Chair of London Councils, said: 

"London boroughs are constantly looking for ways to attract businesses, but the process of installing broadband in business premises has long been an exasperating task. This new toolkit will reduce the process from months to weeks, allowing local areas to reap the benefits of economic growth much more quickly. We look forward to promoting it across the capital, and seeing a London-led initiative roll out across the country."

To use the Toolkit, please go to the City of London's website, where all the documents can be downloaded. 


The Greater London Authority has published an interactive Connectivity Map showing London's broadband coverage. We will be working with the GLA's notspots team to help borough identify solutions to challenging broadband conditions in their locality.